American Providence Returns and Exchanges Policy

Delivery

When will I get my order?

Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:

USA: 3–4 business days
Europe: 6–8 business days
Australia: 2–14 business days
Japan: 4–8 business days
International: 10–20 business days

Where will my order ship from?

We work with an on-demand order fulfillment company with facilities worldwide!

Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

Check your shipping confirmation email for any mistakes in the delivery address
Ask your local post office if they have your package
Stop by your neighbors in case the courier left the package with them

If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at [email protected] with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

Orders

How are your products made?

We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at [email protected].

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at [email protected] within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

Returns

What’s your return policy?

We generally don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at [email protected]! Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at [email protected] with photos of wrong/damaged items and we’ll sort that out for you.

Can I exchange an item for a different size/color?

At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at [email protected] within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!

FAQ

What is American Providence?

American Providence is more than a store—it’s a movement to revive America’s faith, freedom, and founding truths. We share powerful stories, thought-provoking content, and meaningful products that remind us of our nation’s God-given purpose.

Who runs American Providence?

We’re a small, independent, faith-driven team of patriots, creators, and storytellers who believe America’s best days can still lie ahead—if we remember where we came from and what we stand for.

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Where are your products made?

We partner with trusted American and international suppliers who share our values. Many items are printed or fulfilled right here in the USA to ensure quality and support American jobs. We’re committed to sourcing as locally as possible as we grow.

How do I know my purchase makes a difference?

Every purchase helps us create more educational content, reach more people with America’s true story, and grow a community of bold believers in faith and freedom. When you wear or share American Providence, you’re not just buying a shirt—you’re standing for a cause.

What kinds of products do you offer?

We offer apparel, accessories, art prints, and digital resources—all inspired by the Founders’ faith, timeless principles, and our hope for America’s future. We keep our collections small and meaningful to ensure every piece carries a message worth wearing.

How can I stay updated?

Sign up for our newsletter to get exclusive insights, early product drops, and behind-the-scenes updates. We also share videos, articles, and founder thoughts regularly—follow us on Instagram to stay connected.

Do you accept returns or exchanges?

It depends. We want you to love what you ordered. If something’s not right, please check our Returns & Exchanges Policy and reach out within 30 days of delivery—we’ll make it right.

How can I support American Providence besides buying products?

Spread the word! Share our content, wear your gear proudly, and invite friends to join the newsletter. If you’d like to contribute more directly, keep an eye out for our upcoming community membership or donation opportunities.